Page 25 - CCGA Best Practices Version English

2-0 Notification Service Best Practices

2-1: Pro-active Public Awareness, Education and
Damage Prevention Activities

Practice Statement: The notification service has a documented, pro-active
public awareness, education, and damage prevention program.
Practice Description: The notification service promotes the need to “Click
or Call Before You Dig,” to enhance awareness of responsibilities to safeguard
workers and the public and protect the integrity of the buried infrastructure,
to foster a cooperative approach between the owners of buried facilities and
the digging community toward the prevention of damage to buried facilities
and to promote the service it provides.
Typical notification service activities include: promotional items; media
advertising; participation at safety meetings; seminars and trade shows;
contractor awareness programs; distribution of education material describing
how the notification service system works; maintaining a database of active
members of the local digging community; mediating and rationalizing the
expectations of both the facility owners and the digging community; and
participation in local damage prevention or facility location and coordination
committees.

2-2: Specifically Defined Geopolitical Service Area
with No Overlap
Practice Statement: A notification service serves each province so that an
excavator need only make one call for its members and a owner need only
belong to a single notification service.

Practice Description: Notification service programs are designed to
promote ease of use for members (facility owners) and for excavators. This
ease of use is enhanced when a notification service serves a specifically
defined geopolitical area that does not coincide with the service area of
another notification service.
There are two requirements notification service program meets in order to be
considered as having implemented this best practice:
• The program permits an excavator to use a single point of contact to
submit and follow up on a notice of intent to excavate and notify affected
owners.
• The program permits a owner to join a single notification service and
receive all appropriate notices.

2-3: Formal Agreements with Members
Practice Statement: Each member of the notification service abides by
a written agreement that states the rights and the responsibilities of the
notification service members and the notification service.

Canadian Common Ground Alliance
Best Practices Version 3.0 – October 2018
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