Page 26 - CCGA Best Practices Version English

Practice Description: The terms and conditions of service provided by the
notification service and the obligations of the member are established in a
legally binding standard form Service Agreement document which is signed
by both parties. The purpose of the document is to simply state the legal
obligations and terms of service for both parties in a standard form contract
that all members must sign. This standard form agreement should not be
restrictive and there should be no unreasonable barriers to owners signing
this agreement.

2-4: Notification Service Governance

Practice Statement: The notification service is governed by a Board of
Directors with input from stakeholders.

Practice Description: To ensure that a notification service functions
to the best benefit of the entire community, it is governed by a Board of
Directors with input from representatives of the stakeholders. Stakeholders
are from a variety of industry types, such as facility owners, contractors,
designers, project owners and government representatives. Each stakeholder
representative is knowledgeable in their own industry and of how it interacts
with the notification service and all of the represented stakeholders.

2-5: Single Toll Free Number with North-American
Access

Practice Statement: The notification service has a single toll free number
with North-American access.
Practice Description: There will be only one toll free telephone number
and one toll free fax number for the notification service to receive locate
requests. These numbers have toll free North American access, meaning
that a caller can telephone or fax the notification service free of charge from
anywhere in North America. The notification service will also maintain an
e-mail address as an alternate means to receive locate requests.

2-6: Hours of Operation

Practice Statement: The notification service can process locate requests
24 hours a day, 7 days per week.

Practice Description: The notification service has in place a process where
a caller, at any time of the day or night, every day of the year, who has a
locate request can contact the notification service and have that request
processed.

2-7: Documented Record of All Locate Requests

Practice Statement: A record is maintained of all transactions concerning
requests to locate facilities.

Canadian Common Ground Alliance
Best Practices Version 3.0 – October 2018
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