Page 35 - CCGA Best Practices Version English

D. Locate Request Delivery
The notification service establishes the following minimum criteria for
quality of locate request delivery. Transmission audit reports are sent to
receiving locations daily.
1. Average emergency ticket transmission time (< 5 minutes)
2. Average priority notice ticket transmission time (< 15 minutes)
3. Average standard ticket transmission time (< 30 minutes)
4. The ticket information should be transmitted in an electronic data
format that allows the receiving equipment to parse/extract the
data.

E. Ratio of Incoming Locate Requests to Outgoing Ticket Transmission
The notification service monitors the ratio of incoming locate requests to
outgoing ticket transmissions. This data assists in evaluating the service's
marketing, education, mapping, budgeting, and cost performance.

2-24: Notification Service Mapping

Practice statement: The notification service maintains a current street
centreline mapping database and updates it as new/revised map data
becomes available.
Practice Description: The notification service utilizes various official
mapping sources to maintain an accurate and up to date street centreline
base map for the centre. This map is continuously updated with new street
names and addressed segments as well as current and past place names for
various political entities. The service's online base map is refreshed at least
twice a year and more frequently in areas of rapid growth.

2-25: Notification Service is the Interface between
Excavators and Registered Facility Owners for
the Purpose of Receiving Locate Requests

Practice statement: The notification service is the interface between the
digging community (all excavators) and registered owners of buried facilities
for the purpose of receiving locate requests.

Practice Description: The notification service makes every effort through
its damage prevention promotional and educational activities to ensure that
all excavators are aware of digging dangers and the necessity of requesting
locates through the notification service prior to excavating. The notification
service promotes the benefits of membership to all facility owners. The
notification service implements the notification service best practices to
ensure the locate request process established by the notification service,
provides an effective interface between the excavator and registered facility
owners.

Canadian Common Ground Alliance
Best Practices Version 3.0 – October 2018
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