Page 32 - CCGA Best Practices Version English

2-19: Remote User Interface

Practice statement: The notification service provides users a means of
direct, electronic entry of locate requests of comparable ticket quality to that
where an operator assists information entry.

Practice Description: The notification service has interactive data
communications sufficient to permit remote data entry for qualified members
and excavators. The remote interface validates the input information
and allows the user to make corrections if necessary. This correction is
accomplished by referencing the same geographic database used at the
notification service when taking a voiced-in request. This process ensures
that the ticket quality is maintained for all tickets.

2-20: Accept Multiple Reference Points for Locate
Requests

Practice statement: The notification service is able to accept multiple
types of points of reference to define the exact location of an excavation site
(i.e. latitude/longitude, highway/railroad/pipeline markers, address, street
and cross street, etc.).
Practice Description: The notification service’s locate request taking
processes and computer system are designed to accept and process multiple
types of reference points used by callers to (1) describe the location of
their work and (2) define the excavation site. Examples of different types of
reference points include: highway markers, railroad or pipeline markers, valid
address or street-cross street, latitude/longitude, municipality, community,
county, region, township and mail address (postal code) boundaries, etc.
All stakeholders involved in the notification service process receive a
corresponding benefit when the notification service is able to define the
excavation site as specifically as possible. The facility owner’s job of
determining the existence of a potential conflict is expedited, field personnel
can find and mark the affected area much easier, and the excavator receives
timely markings covering the area of excavation. Standardizing on a limited
set of criteria reduces the flexibility of the system to serve the excavator and
owner. The notification service invests in systems and processes that permit
inclusion of a variety of types of reference points in defining the excavation
site. The notification service takes steps to link these reference points to the
database used to register the facility owner’s desired area of notification,
thereby assisting in reducing over-notification.

2-21: Notification Service Security

Practice Statement: The notification service provides appropriate physical
and systems security, fire protection and electrical protection to protect the
notification service and its critical components.

Canadian Common Ground Alliance
Best Practices Version 3.0 – October 2018
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