Page 37 - CCGA Best Practices Version English

2-29: Notification Service Accepts Locate Requests
in Both Official Languages
Practice statement: The notification service accepts locate requests
in English or French and subscribes to a translation service for other
commonlanguages.
Practice Description: The notification service maintains sufficient bilingual
staff on duty at the centre to accept locate requests in either English or
French.The notification service will subscribe to a translation service to
assist with the communication of locate requests by excavators using other
common languages. The ticket documentation will always be processed in
English.

2-30: Notification Service is the Interface between
Excavators and Registered Facility Owners for
the Purpose of Updating the Status of Locate
Completions
Practice statement: The notification service is the interface between the
digging community (all excavators) and registered owners of buried facilities
for the purpose of updating the status of locate completions by members.
Practice Description: The notification service provides the means via its
web site for members to post the status of their locate notifications on an
individual ticket basis. The notification service will accept requests from
excavators to reissue the notification to members who have not completed
their locate by the work to begin date on the original request.

2-31: Notification Service Reminds Excavators Digging
on Private Property that They Should Advise the
Notification Service if They are Aware of Any
Private Lines Situated on the Property
Practice statement: The notification service reminds excavators digging
on private property that they should advise the notification service Reminds
Excavators Digging on Private Property that They Should Advise the
Notification Service if They are Aware of Any Private Lines Situated on the
Property if they are aware of any private lines situated on the property and
that it is the responsibility of the property owner to ensure that their private
lines are located prior to excavation.
Practice Description: The notification service includes a reminder to
excavators digging on private property that they should make the notification
service aware of any private lines that exist on the property. The notification
service will advise the excavator that it is responsibility of the excavator to
ensure that any private lines on the property are located prior to excavation.
The notification service will note this information in the remarks section of
the notification to members. The members may then take whatever action
they deem necessary with the excavator when private lines are known to be
buried in the vicinity of the excavation site.

Canadian Common Ground Alliance
Best Practices Version 3.0 – October 2018
33