In an effort to simplify access to the damage prevention process, the Canadian One-Call Centre Committee recently launched www.ClickBeforeYouDig.com in both official languages.
"The web portal offers a 'one-window' approach to web-based locate requests", explains Sher Kirk, the Chair of the One-Call Centre Committee. "Web-based locates are quickly overtaking the traditional phone-in requests. The person requesting the locate is never placed on hold, they can make their request 24hrs/day and include drawings, sketches, photos or any electronic attachment with their request".
85% of Québec's locate request volume is now received via the internet. Alberta One-Call, which launched a re-brand and "Click Before You Dig" campaign in March, has seen a significant up-tick in web-based locate requests moving from 37% in May 2012 to 65% in May 2013.