Canadian Common Ground Alliance

Damage Prevention is a Shared Responsibility



  • 30 Apr 2014 8:39 PM | Anonymous member (Administrator)

    Call, Click or Tap the App

    Buried Infrastructure is Everywhere - and So are We!

    Traditionally, damage prevention has been all about "Call Before You Dig", but as the song goes, "the times they are a-changing". Today, there are options. The age of technology delivers rapid change and nothing stays the same for very long. In that light, more people are choosing to "Click" or even "Tap" before they dig than ever before.

    It was with this in mind that the CCGA embarked on a project to develop a timeless damage prevention process trigger because no matter what technology brings, a responsible person will always have to do "something" before they dig.

    Today, it's either "Call, Click or Tap the App".

    The CCGA's "Before You Dig" brand takes into account the multiple, simplified access points to trigger that process, and it also takes into account the ease of rotating old for new access points. For example, had the CCGA created the Before You Dig brand in 2012, a Fax icon might have appeared in place of the App icon. Just a few short years later, however, two of Canada's major One-Call centres have eliminated fax locate requests; and, locate requests processed through the web continue to overtake phone-based locate requests by a wide and growing margin.


    Please Download - it's Free!

    The CCGA is making this brand available for you for free to unify promotion of the damage prevention process and promote simplified access. Please download the brand and use it in your awareness and education programs, your websites, pamphlets, email signatures and all damage prevention promotional materials. We also ask you to please respect the usage guide. Any unauthorized use of the CCGA's Before You Dig brand will be pursued.

    Download english and french versions below.  Included file formats are: JPEG, PDF (vector)

    Multiple access points:

    If you prefer to Click Before You Dig, please go to Click on the province you're working in to begin your locate request. When you Click Before You Dig, you can request your locate 24hrs/day, 7 days/wk (including holidays) and you will never be placed on-hold.

    If you prefer to Call Before You Dig, consult your local One-Call Service, or go There, you can click on your respective province to find information about your local One-Call service including their toll-free phone number.

    If you'd like to Tap Before You Dig, please note that an App is only available in Quebec right now but more provincial Apps are coming! Alberta is next to roll-out an App this fall.

    Remember, requesting a locate today doesn't mean you will be digging tomorrow. Please make note of provincial requirements for making your locate request.

    The Damage Prevention Process, in its most simple form, is:
    1. Request a locate (Call, Click or Tap the App)
    2. Wait the required time
    3. Dig with care
    4. Live


    Le CCGA procède au lancement de sa marque nationale afin de déclencher le processus de prévention des dommages

    Appelez, cliquez ou lancez l'application

    Les infrastructures souterraines sont partout - et nous aussi !

    Historiquement, la prévention de dommages a été axée sur « Appelez avant de creuser », mais puisque les temps évoluent, nous avons décidé d'en faire autant. Aujourd'hui, nous disposons de plusieurs options. Grâce à l'évolution technologique, tout est en constante mutation. Dans ce contexte, plus que jamais, les gens choisissent de cliquer sur l'onglet demande de localisation de notre site Web ou même de lancer l'application avant de creuser.

    C'est avec ceci en tête que le CCGA a lancé le projet visant à développer un déclenchement naturel du processus de prévention de dommages, car peu importe les nouvelles percées technologiques, une personne responsable fera toujours « quelque chose » avant de creuser.

    Aujourd'hui, c'est : appelez, cliquez ou lancez l'application.

    La marque « Avant de creuser » du CCGA prend en considération les points d'accès multiples et simplifiés afin de déclencher le processus de prévention. Il a aussi pris en considération la facilité de passer d'anciens points d'accès à de nouveaux. À titre d'exemple, si le CCGA avait créé la marque « Avant de creuser » en 2012, il y aurait eu l'icône d'un télécopieur au lieu de celui de l'application. Toutefois, à peine deux ans plus tard, deux des plus gros centres d'appel unique du Canada ont éliminé les demandes de localisation faites par télécopieur. Par ailleurs, les demandes de localisation faites sur le Web surpassent de plus en plus les demandes faites par téléphone.

    Veuillez télécharger - c'est gratuit !

    Le CCGA vous permet d'accéder gratuitement à sa marque afin de consolider le processus de prévention de dommages et de promouvoir l'accès simplifié. Veuillez télécharger l'application de la marque et utilisez-la lors de programmes de sensibilisation et de formation, sur votre site Web, dans vos dépliants, dans votre signature électronique et sur tout votre matériel promotionnel axé sur la prévention de dommages. Nous vous demandons également de respecter le guide d'utilisation. Toute utilisation non autorisée de la marque « Avant de creuser » du CCGA fera l'objet de poursuites.


    Téléchargez la version anglaise et française ci-dessous.  Les formats de fichiers sont les suivants : JPEG, PDF (vecteur)

    Points d'accès multiples :

    Si vous préférez utiliser le portail « Cliquez avant de creuser », allez sur notre site Web au : Cliquez sur la province où vous travaillez afin de commencer votre demande de localisation. L'utilisation du portail « Cliquez avant de creuser » vous permet de faire une demande de localisation 24 h par jour, 7 jours sur 7 (incluant les jours fériés) et vous ne serez jamais mis en attente.

    Si vous préférez utiliser le service « Appelez avant de creuser », appelez l'un de nos centres d'appel unique ou allez sur notre site Web au Une fois sur le site, vous pouvez cliquer sur votre province afin de trouver les informations concernant votre centre d'appel unique, incluant leur numéro sans frais.

    Si vous préférez « Lancez l'application avant de creuser », il est important de noter que cette dernière n'est offerte qu'au Québec pour l'instant, mais d'autres applications provinciales devraient être disponibles sous peu ! L'Alberta offrira l'application dès cet automne.

    Notez bien qu'une demande de localisation faite aujourd'hui ne veut pas dire que vous pourrez creuser dès demain. Veuillez tenir compte de la législation provinciale lorsque vous faites une demande de localisation.

    Voici le processus de prévention de dommages dans sa forme la plus simple :

    1. Faites une demande de localisation (appelez, cliquez ou lancez l'application)
    2. Attendez le délai requis
    3. Creusez intelligemment
    4. Restez en vie

  • 14 Feb 2014 4:41 PM | Anonymous member (Administrator)

    A motion was adopted in the Senate yesterday authorizing the Standing Senate Committee on Energy, the Environment and Natural Resources to examine and report on the current state of "One Call'' programs that identify critical underground infrastructure in Canada. In particular, the committee shall be authorized to:

    Examine the ease of access to One Call programs and their damage prevention procedures, with a view to facilitating One Call services;

    Examine best practice harmonization of underground protection practices and call-before-you-dig initiatives across federal, provincial, territorial and municipal government levels;

    Recommend specific measures to enhance harmonization of best practices and the development of a national one call service.

    The CCGA has been invited to appear, deliver commentary and respond to questions.

    More to come.

  • 12 Feb 2014 3:16 PM | Anonymous member (Administrator)

    The Canadian Common Ground Alliance released its first national report today on damage to buried infrastructure. The report, drawing consistent data from Québec, Ontario and British Columbia, determined buried infrastructure in Canada is damaged an average of 31 times each day.  

    (Click HERE to view the report in English)

    “These provinces represent roughly 80% of Canada’s population”, says Dr. Dave Baspaly, Chair of the CCGA and Executive Director of the British Columbia Common Ground Alliance, “in that context, the data and the results of this report are significant for all of Canada.”

    Related to this report, Info-Excavation in Québec recently announced that damages to buried infrastructure in that province cost taxpayers over 75 million dollars in 2012 (click HERE for related story). A similar report, Societal Costs of Damage to Buried Infrastructure due to Excavation in Ontario During 2000-03 was published by the Ontario Regional Common Ground Alliance in July 2005. That report determined damage to buried infrastructure cost Ontario taxpayers over 33 million dollars. The report also recommended that Ontario mandate registration of buried infrastructure with Ontario One Call. In 2012, Ontario became the first province to successfully pass legislation (Ontario Underground Infrastructure Notification System Act, 2012) requiring all buried utilities within a public right of way to register with Ontario One Call.

    The CCGA’s report underlines the importance of its damage prevention goals of national interest and emphasizes the need for damage prevention legislation and meaningful enforcement of same. Moving forward, the CCGA National Report on Damage to Buried Infrastructure will include data from Alberta, Manitoba, Saskatchewan and the Atlantic Region.

    For more information, please contact:

    Mike Sullivan – Executive Director

    Canadian Common Ground Alliance



    Le Canadian Comon Ground Alliance a rendu public aujourd'hui son premier rapport national concernant les dommages aux infrastructures souterraines. Ce rapport, dont les données constantes provenant du Québec, de l'Ontario et de la Colombie-Britannique, a fait ressortir que les infrastructures souterraines sont endommagées en moyenne 31 fois par jour. 

    (Cliquez ICI pour le rapport en français)

    « Ces provinces représentent à peu près 80 % de la population canadienne » selon le Dr Dave Baspaly, président du conseil du CCGA et directeur général du Common Ground Alliance de la Colombie-Britannique. « Dans ce contexte, les données et les résultats obtenus sont significatifs pour tout le Canada ».

    En lien direct avec ce rapport, l'organisme québécois Info-Excavation a récemment annoncé que la réparation des infrastructures endommagées a coûté 75 millions de dollars aux contribuables du Québec en 2012 (cliquez ICI afin de lire le reportage). Un rapport similaire « Societal Costs of Damage to Buried Infrastructure due to Excavation in Ontario During 2000-03 a été publié par le Regional Common Ground Alliance de l'Ontario en juillet 2005. Ce rapport indique que la réparation d'infrastructures endommagées coûtait plus de 33 millions de dollars aux contribuables ontariens. Une des recommandations du rapport est que le gouvernement provincial oblige les propriétaires d'infrastructures souterraines à enregistrer ces dernières auprès du centre d'appels de l'Ontario. En 2012, l'Ontario est devenu la première province à adopter une loi (Ontario Underground Infrastructure Notification System Act, 2012) afin que toutes les infrastructures souterraines situées sous un droit de passage public soient obligatoirement enregistrées auprès du centre d'appels de l'Ontario.

    Le rapport du CCGA souligne l'importance des objectifs d'intérêt national en matière de prévention des dommages tout en soulignant la nécessité d'une loi et de procédures d'application de celles-ci. Dans le même ordre d'idée, le rapport national du CCGA en matière de dommages aux infrastructures souterraines inclura les données de l'Alberta, du Manitoba, de la Saskatchewan et de la région de l'Atlantique.


    Pour de plus amples informations, veuillez communiquer avec :

    Mike Sullivan – Directeur général

    Canadian Common Ground Alliance


  • 30 Nov 2013 9:42 PM | Anonymous member (Administrator)

    The CCGA continues to receive positive feedback following its first damage prevention symposium held November 12 through 14 in Kananaskis, Alberta - and by all accounts, the symposium was a complete success! Just shy of 200 people attended the symposium and had their choice (sometimes a difficult one!) of three con-current sessions on a variety of subjects for a day and a half. Senator Grant Mitchell, Deputy Chair of the Senate Committee on Energy, the Environment and Natural Resources, which had recently released its study, delivered a keynote address on day two of the symposium on the Senate's view of the importance of a safety culture. Following his speech, Senator Mitchell was presented with a commemorative "DigSafe" shovel from Mike Sullivan, Executive Director of the CCGA and President of Alberta One-Call Corporation.

    The Symposium presented the CCGA with the opportunity to introduce its new Board of Directors, including a new Chair, Dr. Dave Baspaly, a new Vice Chair - Ms Nathalie Moreau; and, a new Secretary, Mr. Bryon Sackville. The CCGA's new Board Members are the Canadian One-Call Centre Committee, represented by Ms Sher Kirk of Alberta One-Call Corporation; and, the North American Damage Prevention Council, represented by Mr. Brent Fleury of Bell.

    The CCGA also unveiled its plans for the near future - expanding the Board of Directors to include representation from additional damage prevention stakeholders. The CCGA will annouce those members in the near future as their membership is finalized.

    As for the next Damage Prevention Symposium, the CCGA will be meeting soon to review feedback from our first and make a decision on when and where the next one will be. In that regard, the CCGA is mindful of its role to complement the foundational work of the Regional Partner CGAs across Canada. "Anything we do is planned so that it is in the Regional Partners' best interests", explains Mike Sullivan. "The goal is to create additional awareness at a high level yet draw attention to local issues at the same time. I think we were able to do that in Kananaskis."

    In closing, the CCGA wishes to thank all of our presenters who donated their time and energy to make this first symposium such an enormous success. In their name, the CCGA is donating $2500.00 to the Canmore Rotary Club Charitable Foundation's Flood Relief Fund.

    Senator Grant Mitchell 

  • 24 Oct 2013 10:44 AM | Anonymous member (Administrator)

    Please note the following message appears in French below.


    The CCGA proudly annouces the North American Telecommunications Damage Prevention Council (NTDPC) is now a member of the CCGA Board of Directors.

    By joining the CCGA, this significant stakeholder group, consisting of telecomm, signals and communications providers across Canada and the United States, is now actively represented in all CCGA-related initiatives helping the CCGA and its Regional Partners achieve collective goals and objectives.

    "This is a formidable addition to the CCGA Board", notes Dr. Dave Baspaly, Executive Director of the BCCGA and Vice-Chair of the CCGA. "The CCGA's goal is to be the collective damage prevention voice of all buried utilities and the damage prevention process at the national level. In joining the CCGA, the NTDPC formally brings an entire sector of stakeholders to the table bringing us closer to that primary goal."

    Please join me in welcoming the NTDPC to the CCGA!



    Le CCGA est fier d'annoncer la venue du North American Telecommunications Damage Prevention Council (NTDPC) au sein du conseil d'administration du CCGA.

    En se joignant au CCGA, ce groupe d'acteurs important comprenant les fournisseurs de télécommunications, de signaux et de communications au Canada et aux États-Unis est désormais représenté dans toutes les initiatives du CCGA afin d'aider ce dernier et ses partenaires régionaux à atteindre leurs buts et leurs objectifs collectifs.

    «Cela est un ajout formidable au conseil d'administration du CCGA», note Dr Dave Baspaly, directeur général du BCCGA et vice-président du CCGA. «Le but du CCGA est de s'exprimer collectivement en matière de prévention des dommages pour toutes les infrastructures souterraines au niveau national. En se joignant au CCGA, le NTDPC apporte de manière formelle un secteur entier d'acteurs au conseil, ce qui nous approche encore plus de notre but premier.»

    Je vous prie de vous joindre à moi afin de souhaiter la bienvenue au NTDPC au sein du CCGA!

    Mike Sullivan
    Executive Director - CCGA
  • 26 Jun 2013 6:09 PM | Anonymous member (Administrator)

    The AMPs Regulations have been approved and will be in-force next week. Please click the link to view the Regulation.

  • 18 Jun 2013 4:58 PM | Anonymous member (Administrator)

    After almost twenty years of valiant attempts to establish a One-Call service in Manitoba, the wait is over. Manitoba Click Before You Dig launches tomorrow - June 19, 2013.

    Although the service has been designed to predominantly receive web-based locate requests, it can also receive phone-in requests. "From the Contact Centre's perspective, we are seeing a tremendous shift to online locate requests" provides Sher Kirk, the Chair of the Canadian One-Call Centres Committee and Assistant Operations Manager with Alberta One-Call.

    "One of the CCGA's four damage prevention goals of national interest is to realize One-Call system access across Canada", explains Mike Sullivan, the Executive Director of the CCGA and President of Alberta One-Call Corporation. "We are honoured to offer Alberta's services to Manitoba. At the end of the day, it was simply the right thing to do".

    The service goes live at midnight June 19, 2013 -

  • 18 Jun 2013 4:46 PM | Anonymous member (Administrator)

    In an effort to simplify access to the damage prevention process, the Canadian One-Call Centre Committee recently launched in both official languages.

    "The web portal offers a 'one-window' approach to web-based locate requests", explains Sher Kirk, the Chair of the One-Call Centre Committee. "Web-based locates are quickly overtaking the traditional phone-in requests. The person requesting the locate is never placed on hold, they can make their request 24hrs/day and include drawings, sketches, photos or any electronic attachment with their request".

    85% of Québec's locate request volume is now received via the internet. Alberta One-Call, which launched a re-brand and "Click Before You Dig" campaign in March, has seen a significant up-tick in web-based locate requests moving from 37% in May 2012 to 65% in May 2013.

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